Long Description

To manage the Single Point of Contact (SPOC) functions for customers and users; and to facilitate the restoration of normal operational service with minimal business impact within agreed service levels and business priorities.

Long Description

• Oversees the day-to-day operation of the IT infrastructure and  systems including hardware/software support, training, and special projects
• Plans, designs and implements IT infrastructure solutions.
• Assists in coordinating special projects including IT infrastructure and systems including hardware/software purchases, and system installation, backup, maintenance and problem solving
• Assists in providing network and remote hardware/software support; maintains IT operation documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software
• Analyzes and troubleshoots IT infrastructure logs and tracks the nature and resolution of problems
• Develop, manage and testing backup and recovery plans;
• Play a supporting role in executing the IT Business Continuity plans as set by the IT Management.

Long Description

Ofiice Job.

Long Description

Internal:

Needs to interact with IT Operations manager, purchase supervisor, service desk administrator and systems administrator on a regular basis. Will also interact with the internal customers while providing the IT services.

External:

Needs to interact with various vendors to update hardware equipments and also for renewal of software licenses.

Long Description

• Decisions on hardware and applications required for providing IT support with the approvals being done by IT Operations Manager and IT Director
• Day to day decisions during issue resolution or any IT Project of which he is also a member of.

Long Description

Qualification:

A minimum of a bachelor degree in Information Technology is required.

Experience:

A minimum of 6 years of experience in IT infrastructure is required.

Education